Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
VERARBEITUNGSZEIT
Wir sind ein Print-on-Demand-Unternehmen, also erlauben Sie es3 bis 5 Werktage Verarbeitungszeitje nach Produkttyp und aktuellem Volumen, bevor Ihre Bestellung ausschifft. Es braucht Zeit für unsere Mikrofaser-Polyester Schafe, um uns zu Wolle zu produzieren erstaunliche benutzerdefinierte Produkte, die zu Ihnen passen
Bestellungen über Feiertage und Wochenenden werden in den folgenden Werktagen bearbeitet.
Bitte beachten Sie, dass die Lieferung von Bestellungen mit mehr als einem Artikel an verschiedenen Terminen nach Verfügbarkeit der Lagerbestände versendet werden kann.
STANDARD
Lieferzeit für Bestellung:
- Normalerweise dauert es 5-15 Werktage, um das Paket nach USA zu liefern.
- Für Kunden anderer Länder, erlauben Sie bitte 15-20 Werktage Versandzeit.
Sie können ein Konto bei der Bestellung erstellen, und auch direkt auf der Seite „Mein Konto“.
Um Ihre Versandadresse zu ändern, kontaktieren Sie uns bitte so schnell wie möglich und wir helfen Ihnen, sicherzustellen, dass Sie Ihre Bestellung an der richtigen Adresse erhalten.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
Alle unsere Zahlungen per Zahlungskarten werden über PayPal verarbeitet, die eine der sichersten Zahlungsplattformen der Welt liefert. Ihre Zahlung für jeden Kauf wird von PayPal sicher verarbeitet.
Alle sensiblen Informationen, die zwischen Ihrem Computer und PayPal-Systemen gesendet werden, werden automatisch verschlüsselt, damit Ihre Informationen privat gespeichert werden.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
Ja. Egal wo Sie leben, wir versenden unsere Produkte auf der ganzen Welt.
Wenn Sie mehrere verschiedene Artikel bestellt haben, können sie separat gesendet werden.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
Wir freuen uns darauf, Ihnen bei Ihrer Anfrage zu helfen. Wir reagieren auf E-Mail-Nachrichten in der Reihenfolge, in der sie empfangen werden, und werden so schnell wie möglich auf Ihre E-Mail reagieren.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Wenn das Produkt, das Sie erhalten, falsch oder defekt ist, kontaktieren Sie uns bitte so schnell wie möglich und geben Sie uns bitte Ihren vollständigen Namen, Bestellnummer und eine kurze Erläuterung des Problems.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
Sie müssen alle Probleme mit Ihrer Bestellung vor 7 Tagen nach Ihrer Bestellung melden. Wenn ein Anspruch nicht innerhalb der vorgeschriebenen Zeit eingereicht wird, gibt es leider nichts, was wir tun können, um Ihnen zu helfen.
Bitte kontaktieren Sie uns so schnell wie möglich und wir helfen Ihnen, sicherzustellen, dass Sie Ihre Bestellung an der richtigen Adresse erhalten. Geben Sie uns bitte Ihren vollständigen Namen und Ihre Bestellnummer an.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Bitte beachten Sie, dass Produktbilder nur zu illustrativen Zwecken dienen und sich vom eigentlichen Produkt unterscheiden können. Aufgrund der Unterschiede in Monitoren, Farben von Produkten können auch anders erscheinen, wie auf der Website gezeigt. Die meisten der gezeigten Produktbilder sind nicht REAL Produktfotos, sondern Vorlagen und Mockups, um unsere Designs zu präsentieren. Bitte kümmern Sie sich um Ihre Erwartungen.
