Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
Usted puede crear una cuenta al realizar un pedido, y también directamente en la página "mi cuenta".
Para cambiar su dirección de envío póngase en contacto con nosotros lo antes posible y le ayudaremos a asegurarse de que recibirá su pedido en la dirección correcta.
Tan pronto como su pedido haya enviado, recibirá un correo electrónico de confirmación con su número de seguimiento.
Todos nuestros pagos por tarjetas de pago se procesan a través de PayPal que entrega una de las plataformas de pago más seguras del mundo. Su pago por cualquier compra es procesado de forma segura por PayPal.
Toda la información confidencial enviada entre su ordenador y los sistemas PayPal se cifra automáticamente, asegurando que su información se mantenga privada.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
YES. No matter where you live, we ship our products all over the world.
Si usted ha ordenado varios artículos diferentes, pueden ser enviados por separado.
Le recomendamos que rastree su paquete con USPS si usted está en los EE.UU., o 17TRACK para los otros países.
Pista con USPS
Pista con 17TRACK
Nota: Generalmente, después de que el remitente envía su paquete, será procesado por el transportista, entonces escanean e introducen la información de seguimiento. Puede haber un retraso entre estos eventos de escaneo y el seguimiento de la disponibilidad en su sistema. Por lo general, toma 5-10 días para el procesamiento y toma a veces más tiempo dependiendo de lo rápido que los servicios postales están procesando los envíos, por lo tanto la información de seguimiento puede no aparecer en línea inmediatamente.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Si el producto que recibió es incorrecto o defectuoso, póngase en contacto con nosotros tan pronto como sea posible y amablemente nos proporcione su nombre completo, número de pedido y una breve explicación del problema.
Podemos haber enviado sus artículos en paquetes separados así que por favor, compruebe sus correos electrónicos para ver si alguno de sus artículos llegará por separado.
Si falta un artículo, póngase en contacto con nosotros con su número de pedido, el título de producto y las fotos del paquete que muestra la etiqueta de envío.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Por favor contáctenos lo antes posible y le ayudaremos a asegurarse de que recibirá su pedido en la dirección correcta. Sírvase proporcionarnos su nombre completo y su número de pedido.
Si su pedido no ha sido procesado todavía, le ayudaremos a cambiar los elementos que desea reemplazar.
Cancelación de un pedido es posible siempre y cuando el pedido no haya sido enviado todavía. Una tasa de cancelación del 10% se cobra a un cliente que quiere cancelar su pedido. Cancelación de un pedido no es posible para pedidos que ya han sido enviados.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
